A new report from human resources organisation CIPD says that despite advances in technology, testing and personality profiling, the recruitment process will usually boil down to human decisions. But those decisions are littered with biases and judgements that are often there without us even realising.
The institute’s research has led to valuable findings about how to attract talent to the business and how to get more effective results from the recruitment process.
The study found that many decisions made have little or no impact on a potential employee’s performance such as:
- Gender – men are favoured in hiring decisions by both male and female managers
- Justification – a self-serving bias towards candidates that fit the ‘norm’ of the business rather than having to justify a ‘different’ choice
- Similar to ourselves – in terms of hobbies and interests, style etc.
- Name – a ‘white’ sounding name prompted more call-backs than ethnic ones despite identical CVs.
Where multiple candidates were being seen on the same day, those at the start of the process were often given more time for the decision process than those later on.
Unusual biases such as the weight of the clipboard that a CV was attached to and even how warm the interviewer is feeling can affect the decision making according to the study. Experiments have shown that interviewers experiencing physical warmth by holding a warm drink prior to assessing someone were more likely to judge them to be generous and caring.
The report goes on to make some key recommendations for the recruitment process:
|Before the interview
||During the interview
||After the interview
|Test wording of job adverts to see how it affects who applies.
||Spread assessments and decisions across days but keep other conditions like the room, the questions and even the refreshments similar.
||Stick to what the scores tell you for your final decision.
|Group and anonymise CVs when reviewing them.
||Focus interviews on collecting information, not on making the decision.
||Pre-commit to a set of interview questions that are directly related to performance on the job. Questions should be structured in a way that focuses on the specifics of the job in hand to find the person with the best organisational and cultural fit.
||Include people in hiring decisions that haven’t been involved in assessing candidates to make a more objective, considered final decision.
You can read the full report here
It’s human nature to often make connections with people who share similar qualities to ourselves but are you guilty of hiring a team of mini-me’s?